Delivery Terms and Conditions - EFFET MARBELLA

After order confirmation, Effet Marbella / 7dpanels.fr undertakes to hand all items ordered by the buyer over to its carrier within a maximum of 48 working hours.

This carrier undertakes by contract with Effet Marbella / 7dpanels.fr to deliver the order to the buyer's address provided by Effet Marbella / 7dpanels.fr.

For cash-on-delivery shipments, the customer undertakes to pay the carrier or his representative the entire amount indicated during the order confirmation. In addition, for deliveries outside mainland France, the customer undertakes to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country where the order is received.

All orders placed with Effet Marbella / 7dpanels.fr are intended for customers’ personal use. Customers or recipients of the products are prohibited from reselling all or part of the products.

Effet Marbella / 7dpanels.fr therefore disclaims all legal responsibility if the payment of taxes is not made by the customer.

Delivery will be made by UPS, DHL or DACHSER with tracking, depending on the customer's choice of transport in France. Delivery is made within the time slot planned with the customer by direct delivery of the product to the named recipient, or in the event of absence, to another person authorized by the customer. Any delays do not entitle the buyer to claim damages.

Deliveries to EEC countries are made by UPS, DHL, DACHSER, depending on the customer's choice. For deliveries outside the EEC, deliveries are made by international postal services or UPS, DHL, DACHSER depending on the customer's choice. In the case of a technical product, the customer must take particular care to check that the delivered device works properly and read the instructions supplied with it.

In the event of apparent defects, the buyer has the right of return under the conditions provided in this document. War, riot, fire, strikes, accidents and the impossibility of being supplied are considered as force majeure relieving the seller of his obligation to deliver.

The goods always travel at the risk of the recipient. Always check your package upon arrival. You have 48 hours to make any reservations with the carrier in the event of something missing or damaged. For reasons of availability, an order may be delivered in several installments to the customer. The customer only pays for one delivery. If the customer wants 2 delivery locations, he places 2 orders, with the associated delivery costs.

Please understand that we cannot send single samples of 3D gypsum panels.

Delivery of this product is carried out by a courier service. In addition, this type of transport has a fairly high risk of damage to 3D panels. The value of such a sample is questionable when it arrives in a broken state. Finally, we are convinced that you really cannot feel the style of a room or wall with a single panel.

We ship panels on a pallet packed by the manufacturer in order to minimize damage during transport.

This product is delivered only after payment in advance.

- IMPORTANT! Each customer can take advantage of ONLINE discounts in the Effet Marbella online store - 7dpanels.fr

- All deliveries are carried out with the courier company UPS, DHL, DACHSER at preferential prices for customers of 7dpanels.fr, including discounts compared to the carrier's standard rate.

- For orders in small towns, please call to confirm delivery arrangements.

- If the goods exceed 400 kg, contact us to confirm the weight and the best delivery option for you.

- Effet Marbella / 7dpanels.fr also has its own transport. If you would like to use this service, please contact us before finalizing your order to confirm delivery prices.

- Effet Marbella / 7dpanels.fr allows its customers to open and inspect the goods upon receipt.

- Transport damage: if the appearance of the goods has been affected by damage during transport, you must contact the courier to obtain a damage report and contact us immediately by phone.

This damage report must be prepared by the courier’s representative in the customer’s presence, immediately upon receipt of the shipment and discovery of transport damage.

- Effet Marbella / 7dpanels.fr delivers throughout France and Europe.

REPLACEMENT AND RETURN OF GOODS

- Effet Marbella / 7dpanels.fr will comply with all legal standards in France, which will be described in

General terms.

- The customer can return the received goods within 14 days of receipt. The goods and packaging must be in the same condition as when received, without any damage.

- Claims are accepted upon receipt of goods and will always be accepted for a valid reason.

- The return of goods is in all cases at the expense of the customer.

Our company has its own stores and transport. By prior agreement with us, goods may be returned via our truck or van, or in person at one of the company's stores.

This can only be arranged after contacting us to confirm how and where to return the goods.

- The amounts paid will be refunded to customers within 10 business days after receipt of the returned goods.

Refunds will be made using the original payment method.

- To arrange a replacement, contact us by phone or email. We will agree on the most convenient way to replace the product and confirm the replacement you require.

All replacement costs are borne by the Customer.

Return and Refund Policy